We are grateful for every gift. If something went wrong with your donation or ticket purchase, we want to make it right. Here is how refunds work.
One-time donations and tribute gifts
Donations are generally non-refundable because they are charitable gifts used to fund research. However, if you made a mistake (for example, the wrong amount or a duplicate gift), contact us within 30 days of the gift and we will refund it. If you chose to cover the transaction fees, that amount is refunded too. When a gift is refunded, the tax receipt for it is void.
Monthly gifts
You can change or cancel a monthly gift at any time by emailing lynn@degregorio.org or calling (212) 616-7755. Cancellations received at least three business days before your next scheduled charge take effect before that charge. If you were charged after asking to cancel, we will refund that charge.
Event tickets
- If the event is cancelled, we will refund your ticket in full.
- If the event is postponed, your tickets are valid for the new date. If you cannot attend on the new date, you can ask for a refund within 30 days of the new date being announced.
- If you can’t attend, tickets are not refundable, but you can transfer them to another guest by letting us know their name. You can also choose to treat the ticket price as a donation.
- Any additional contribution made with a ticket purchase is treated as a donation (see above).
How refunds are issued
Approved refunds are returned to the original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank.
Disputes
If you do not recognize a charge from the DeGregorio Family Foundation, please contact us before disputing it with your bank. We can usually resolve it quickly.
Contact
DeGregorio Family Foundation
A 501(c)(3) public charity · EIN 83-0465493
PO Box 236, Pleasantville, NY 10570
Email: lynn@degregorio.org · Phone: (212) 616-7755